Handling Time:

• Standard Order:

Processed within 48 hours on working day after payment is confirmed (excluding weekends and holidays).

• Pre-order items:

The estimated shipping time for pre-order items will be displayed on the product details page. Please review the product page before placing an order.

• Promotions or unforeseen circumstances:

Processing may take a few extra days during large promotional events or due to uncontrollable factors (e.g., weather, logistics delays). Thank you for your patience during this time.

Shipping Hubs:

We ship from the following regions based on stock availability:

China Warehouse:

No, 13, Xinyang Road, Lincun , Tang Xia Town, Dongguan Guangdong Province

United States:

New Jersey Warehouse: 1183 Florence Columbus Road, Fieldsboro, NJ 08505

Los Angeles Warehouse: 171 Marcellin Dr, City of Industry, CA 91789

Shipping is available in the continental US. We currently do not ship to military post boxes or the following regions: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, Guam, and the Northern Mariana Islands.

United Kingdom warehouse:

Unit IP9 Toronto Way, New Rossington, DONCASTER, DN11 0GU, GB

Germany Warhouse:

Kaltbandstrasse 4, Dortmund, North Rhine-Westphalia 44145, DE

Australia Warehouse:

13 Emporium Avenue, Kemps Creek, NSW 2178, AU

Japan Warehouse:

愛川町中津4025番1 ORIX厚木Ⅲ５F, 愛甲郡, 神奈川県 243-0393, JP

Your order will be shipped from the nearest warehouse with stock, ensuring faster delivery.

Delivery Time

Most orders arrive within 3-7 working days after shipment.

Change of Address:

If you need to change the shipping address, please email support@codale.net to request a change within 24 hours of placing your order.

•  If your request is made after the order has been shipped, we cannot guarantee the address change will be successful.
•  If your order has been held up in transit for several days, please contact us for assistance.

Multiple Items Order:

If you want to order multiple items and have them shipped to different address, please place them as separate orders.

Track Your Order:

After we ship your order, you can track it using our order tracking tool.

If unforeseen circumstances cause a delivery delay, we will contact you within 24 hours of placing your order.

If we are unable to contact you or you do not accept the delayed delivery, we reserve the right to cancel your order at our sole discretion.

Defective item

Please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, contact the Codale Support Team at support@codale.net

Return Policy

We only accept returns on orders placed through our official website: https://codale.net.

If you would like to request a return, please follow these steps:

To initiate a return, please email us to support@codale.net with your order number and reason for return. Kindly attach photos of the item(s) you wish to return. We will confirm your necessary information within 2 business days.

Returns due to product quality issues or shipping damage.

• Step 1: Send a video/picture of your product's damage or malfunction.
• Step 2: After you follow our instructional video and demonstrate that the problem cannot be resolved due to a machine malfunction, we will bear all return and replacement shipping costs.

Eligibility:

We accept return requests within 30 days of receiving your product.
Items must be unused and in their original packaging and condition.

Regarding Shipping Fees:

• Order cancellation requested before shipment:

Cancellation is free of charge, and return shipping fees are not incurred.

• Order cancellation requested after shipment:

Orders cannot be canceled after shipment. If you no longer need the item, you can apply for a return after receiving it.

If the return is due to your personal reasons, you should bear the shipping fee. The specific fee depends on the courier company you choose.

If the return is due to product issues, shipping problems, or other non-artificial reasons that result in damage to the goods you receive or inaccurate information, you do not need to bear the resulting shipping costs.

Notes:

Returns must be sent to the address specified in the email address confirmed by our customer service team.

If your return is accepted, we will email you instructions on how to ship your package. You can then choose any logistics provider to ship your item to us.

Items returned without a prior return request will not be accepted. Please contact us to confirm the return address and method before shipping your item.

 

Refund Policy

Regarding Partial Refunds

We will only accept partial refunds for any items that are not in their original condition, are damaged, or are missing parts, not due to our fault.

How long does a refund take?

Once your return is approved, your refund will be processed within 24 hours. The time it takes for your refund to appear in your account depends on your bank's processing time.

If your return has been delayed for more than 15 business days, please contact us by emailing support@codale.net.

 

Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired product.

Warranty Policy

Thank you for shopping at Codale.

We sincerely want to ensure you have a satisfying experience when using and purchasing our products.

All our products come with a 12-month warranty.

If you have any issues with your product, please contact support@codale.net to initiate the warranty claim process.

Our team will work with you to find the right solutions to the problem and the best fixes.

If your product experiences any damage due to parts quality issues, Codale will send you the appropriate replacement parts for repair or replace the machine with a new one.

However, damage caused by human error is not covered.

Important note:

The manufacturer's warranty does not apply to products purchased second-hand, such as those purchased on eBay or Amazon, and the warranty is non-transferable.

Contact Us

If you have any questions, please contact: support@codale.net

For branding and marketing inquiries, please contact: marketing@codale.net, branding@codale.net